Bright Stars Soccer Refund Policy

Refund Policy — Bright Stars Soccer

Effective Date: 19 March 2026

Business: Bright Stars Academy Pty Ltd (ABN 67 695 541 872), trading as Bright Stars Soccer

1. Overview

At Bright Stars Soccer, all program fees are paid upfront for the full 8-week term prior to commencement. This policy sets out the circumstances under which refunds may or may not be issued.

2. No Change-of-Mind Refunds

We do not offer refunds for change of mind, including but not limited to:

A participant choosing not to attend after enrolment

A participant withdrawing from the program after it has commenced

A parent or guardian deciding the program is no longer convenient

Scheduling conflicts that arise after enrolment is confirmed

All sales are final once the term has commenced.

3. Pre-Commencement Withdrawals

If a written withdrawal request is received more than 14 days before the first session of the enrolled term, a credit note (valid for 12 months) may be issued at our discretion. No cash refunds will be provided for pre-commencement withdrawals.

4. Automatic Renewal

Program fees for the upcoming term are charged automatically 14 days before the term start date. It is the responsibility of the parent or guardian to notify us in writing before this date if they do not wish to re-enrol. Fees charged after this date are non-refundable.

5. Missed Sessions

No refunds or credits are issued for sessions missed by the participant, including due to illness, injury, holidays, or personal commitments.

6. Weather and Session Cancellations

Sessions proceed in light rain. In the event of a session cancellation due to severe weather or circumstances beyond our control, we will notify participants at least 60 minutes prior. Cancelled sessions will be made up where reasonably practicable, or a pro-rata credit will be applied to the following term. No cash refunds are issued for individual cancelled sessions.

7. Your Rights Under Australian Consumer Law

Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). If a service fails to meet a consumer guarantee — for example, if a program is cancelled without a make-up session, or is materially different from what was advertised — you may be entitled to a remedy, including a refund.

To make a claim under the Australian Consumer Law, please contact us at hello@brightstarssoccer.com.au.

8. How to Request a Refund

All refund requests must be submitted in writing to hello@brightstarssoccer.com.au with the following details:

Parent/guardian name and contact details

Child's name and enrolled program

Reason for the request

Supporting documentation (if applicable)

We will respond to all requests within 10 business days.

9. Contact Us

Bright Stars Academy Pty Ltd (trading as Bright Stars Soccer)

Email: hello@brightstarssoccer.com.au.