Bright Stars Soccer Terms & Conditions
1. Introduction and Definitions
1.1 About Us
These Terms of Business ("Terms") govern the relationship between Bright Stars Academy Pty Ltd (ABN 67 695 541 872) trading as Bright Stars Soccer ("we", "us", "our") and the parent or legal guardian ("you", "your") who enrols a child ("Participant") in our programs.
1.2 Acceptance
By completing an enrolment, paying any fee, accepting these Terms online, or allowing a Participant to attend any session, trial, clinic, event or program, you confirm that you have read, understood and agreed to these Terms.
1.3 Definitions
"Participant" means the child enrolled in our programs.
"Session" means a single scheduled class within a Term.
"Term" means a fixed program block offered by us.
"Term Fee" means the total fee payable for the relevant Term.
2. Enrolment and Term Model
2.1 Term Structure
Programs are delivered in fixed blocks known as Terms. A standard Term is typically eight (8) weeks in duration, but we may vary the number of weeks to align with Victorian school terms, public holidays, venue availability or operational requirements.
2.2 Enrolment Commitment
Enrolment is for the full Term unless we agree otherwise in writing.
2.3 Spot Reservation
A Participant’s place is only confirmed once the applicable upfront payment has been successfully processed.
2.4 Free Trials and Other Attendance
These Terms apply to all attendance, including free trials, assessment sessions, make-up sessions, holiday programs and special events, unless we expressly agree otherwise in writing.
3. Eligibility and Disclosure
3.1 Age Range
Our programs are designed for children aged 3 to 12 years. We may request proof of age where reasonably necessary.
3.2 Medical and Behavioural Information
You must provide accurate and complete information about any medical condition, allergy, injury, support need or behavioural issue that may affect the Participant’s safe participation or the safety of others.
3.3 Updates to Information
You must promptly notify us if any medical, emergency contact or behavioural information changes during the Term.
3.4 Fitness to Participate
You confirm that, to the best of your knowledge, the Participant is medically and physically fit to participate, subject to any disclosed conditions.
4. Fees, Payments and Renewals
4.1 Upfront Payment
Term Fees must be paid in full before the first Session of each Term unless we agree otherwise in writing.
4.2 Card Surcharge
Payments made by credit card incur a surcharge of 2.5% of the total amount payable. This surcharge will be disclosed before payment is completed.
4.3 Automatic Renewal
If automatic renewal applies to your enrolment, we may charge your saved payment method for the next Term fourteen (14) days before the upcoming Term start date. We will send a reminder notice at least 21 days before the charge is processed. By providing your payment details and enrolling, you authorise this recurring charge unless you cancel in accordance with these Terms.
4.4 Fee Changes
We may change our fees from time to time. Any ongoing fee increase will be notified to you in writing at least 30 days before it takes effect.
4.5 Failed Payments
If a payment is declined or otherwise unsuccessful:
a $15.00 administrative fee may be charged;
we may retry the payment or ask you to pay by another method; and
if the outstanding amount remains unpaid 48 hours after notice of the failed payment, we may suspend or release the Participant’s place to the waitlist.
4.6 Set-Up Fee
A one-time set-up fee applies on initial enrolment for the Team Uniform and insurance processing. This fee is non-refundable except where required by law.
5. Cancellation, Credits and Refunds
5.1 Cancelling the Next Term
To avoid the automatic renewal charge for the next Term, you must give written notice to hello@brightstarssoccer.com.au at least fourteen (14) days before the end of the current Term.
5.2 Change of Mind and Missed Sessions
We do not offer refunds for change of mind. Refunds, credits or make-up sessions are generally not available for missed Sessions due to holidays, minor illness, general absence or other personal reasons, unless required by law.
5.3 Extended Illness or Injury
If the Participant is unable to attend for three (3) or more consecutive weeks due to a significant illness or injury, we may consider a pro rata credit for a future Term where:
a valid medical certificate is provided within seven (7) days of the first missed Session; and
the request is reasonable in the circumstances.
Any credit is granted at our reasonable discretion.
5.4 Sessions Cancelled by Us
If we cancel a Session or program for operational reasons, weather, safety reasons or minimum number requirements, we may offer a make-up Session, credit or alternative Session, unless a refund is required by law.
5.5 Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other law that cannot lawfully be excluded.
6. Attendance, Supervision and Conduct
6.1 Minimum Numbers
We may cancel, combine or reschedule Sessions if minimum participant numbers are not met.
6.2 Supervision of Children Under 7
A parent or legal guardian must remain at the field for the entire Session for any Participant under the age of 7. Our programs are not a drop-off childcare service.
6.3 Parent Behaviour
You must treat staff, participants and other families respectfully. Aggressive behaviour, harassment, abusive language, unsafe conduct or repeated disruption may result in suspension or cancellation of enrolment.
6.4 Safety Directions
You, the Participant and any person attending with you must comply with all reasonable directions given by our staff in relation to supervision, safety, venue rules, equipment, emergency procedures and session conduct.
6.5 Consequences of Misconduct
Where reasonably necessary to protect the safety, wellbeing or enjoyment of others, we may refuse entry, remove a person from a Session, or suspend or terminate enrolment. Where appropriate, we may do this without refund for the affected Session or remaining Term, subject to your rights under law.
6.6 Late Arrival
Participants arriving more than 15 minutes late may be refused entry for safety reasons because they may have missed important warm-up and instructions.
7. Uniform, Footwear and Safety Requirements
7.1 Team Uniform
The official Team Uniform must be worn to Sessions where required by us.
7.2 Footwear
Participants must wear suitable footwear, including runners or plastic-moulded soccer boots. Metal studs are prohibited.
7.3 Protective Equipment
Shin pads are mandatory for Participants aged 7 and over. We may refuse participation where appropriate safety gear is not worn.
8. Weather, Safety and Force Majeure
8.1 Weather and Safety Decisions
Sessions may proceed in light rain where conditions are safe. We may delay, modify, relocate, suspend, shorten or cancel a Session where weather, field conditions or any other safety issue makes it unsafe or unsuitable to proceed.
8.2 Notice of Changes
We will use reasonable efforts to notify you of weather-related or safety-related changes by SMS, email or other reasonable communication methods, usually at least 60 minutes before the scheduled start time, where practicable.
8.3 Unexpected Changes
Conditions can change quickly. In some cases, a Session may be changed or cancelled at short notice, including after arrival or after the Session has started.
8.4 Events Outside Our Control
We are not responsible for delay, cancellation or failure to perform caused by events beyond our reasonable control, including severe weather, fire, flood, pandemic-related restrictions, government directions, venue closures or council restrictions. In these cases, any make-up Session, credit or refund will be handled in accordance with clause 5 and any rights that cannot be excluded by law.
9. Intellectual Property and Recording
9.1 Our Materials
Our curriculum, session plans, branding, program structure and related materials remain our intellectual property.
9.2 Personal Photos and Videos
You may take photos or videos of your own child for personal, non-commercial use only, provided this does not interfere with the Session or unreasonably capture other children.
9.3 No Commercial Recording or Misuse
You must not record entire Sessions, reproduce our training content, use our materials for commercial purposes, or use them to operate or assist a competing business without our written consent.
10. Risk Warning, Liability and Medical Treatment
10.1 Recreational Activity Risk Warning
You acknowledge that participation in soccer and related physical activities involves inherent risks, including slips, trips, falls, collisions, accidental contact with other participants or equipment, overexertion, aggravation of a pre-existing condition, and other physical injuries that may occur during or in connection with participation.
You understand that these activities may constitute recreational activities and may involve obvious risks, including the risk of personal injury. To the extent permitted by law, participation is at the Participant’s and your own risk.
10.2 Acknowledgement of Risk
You acknowledge and accept that:
the Participant may be involved in outdoor physical activity with inherent risks;conditions such as weather, ground surface, equipment, age differences, skill levels and group activity may affect the nature of those risks;
while we take reasonable care in providing our services, not all risks can be eliminated; and
you voluntarily allow the Participant to participate despite those risks.
10.3 Limitation of Liability
To the maximum extent permitted by law, we exclude liability for loss, damage or injury arising from:
obvious risks associated with recreational activities;
events outside our reasonable control;
loss of or damage to personal property brought to sessions or venues; and
any act or omission of a parent, guardian, Participant or third party attending the venue.
Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.
10.4 Recreational Services Warning
Warning: If you participate in these activities, your rights to sue the supplier under the Australian Consumer Law if you are killed or injured because the services provided were not in accordance with the statutory guarantees may be excluded, restricted or modified in the way set out in these Terms.
This warning is given for the purposes of section 139A of the Competition and Consumer Act 2010 (Cth) in relation to recreational services.
10.5 Responsibility for Damage Caused
You are responsible for loss, damage or liability caused by your acts or omissions, or by the Participant’s acts or omissions where you have failed to take reasonable care or comply with these Terms.
10.6 Medical Treatment Authority
In the event of an accident, injury or medical emergency, you authorise us to:
administer basic first aid;
contact the Participant’s emergency contact;
seek medical assistance;
call an ambulance; and
take any other reasonable step considered necessary for the Participant’s immediate welfare.
You acknowledge that external medical, ambulance and treatment costs are your responsibility.
10.7 Medication and Emergency Items
If the Participant requires medication such as an inhaler, EpiPen or similar emergency medication, you are responsible for ensuring it is available at the Session and that relevant instructions have been provided where necessary.
11. Child Safety
11.1 Working with Children Checks
All staff and volunteers who work directly with children are required to hold a current Working with Children Check where required by law.
11.2 Child Safe Commitment
We are committed to child safety and to providing a safe, inclusive and respectful environment for children participating in our programs.
11.3 Reporting Concerns
Where required by law or where we reasonably believe a child may be at risk, we may report concerns to relevant authorities.
12. Privacy and Media
12.1 Personal Information
We collect, use and store personal information for enrolment, program delivery, safety, communication, payment processing and legal compliance.
12.2 Privacy Handling
We handle personal information in accordance with applicable privacy laws and our privacy policy.
12.3 Media Consent
Unless you opt out in writing before the start of the Term, you consent to us taking and using photos or videos of the Participant for promotional purposes, including on our website and social media.
12.4 Respecting Other Families’ Privacy
You must not post images or videos of other children publicly without the consent of their parent or legal guardian.
13. Complaints and Disputes
13.1 Complaints
Formal complaints should be submitted in writing to hello@brightstarssoccer.com.au. We will aim to acknowledge receipt within 48 hours and provide a response within seven (7) business days.
13.2 Dispute Resolution
If a dispute arises, both parties will try to resolve it through good faith discussions before starting formal legal proceedings, unless urgent action is required.
14. General
14.1 Entire Agreement
These Terms set out the entire agreement between you and us in relation to the programs.
14.2 Updates to Terms
We may update these Terms from time to time. Updated Terms will be published on our website and notified to you by email. Continued enrolment after the updated Terms take effect will constitute acceptance of the revised Terms.
14.3 Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in effect.
14.4 Waiver
A failure or delay by us to exercise a right does not waive that right.
14.5 Governing Law
These Terms are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria.
Bright Stars Academy Pty Ltd trading as Bright Stars Soccer
ABN 67 695 541 872
hello@brightstarssoccer.com.au
Version: 1
Last Updated: 14 March 2026